📜 Terms & Conditions

By using Velvet House, you agree to the following terms. These terms apply to all users — streamers, viewers, and agencies.

• 🎁 All Lotus Pack purchases are final. No refunds, partial or full, will be granted once a purchase is completed.
• 🎁 All gifts and tips sent to streamers are non-refundable and non-reversible, even if sent by mistake.
• 🔞 This platform is for adults only. You must be at least 18 years old (or the legal age in your country) to use it.
• 🌐 Velvet House is not available to users residing in Hong Kong SAR.
• 🛡️ All content uploaded must respect the rules: no illegal content, no hate speech, no incitation to violence.
• 📁 NSFW content is protected and can only be accessed under the specific VIP/GOLD conditions set by Velvet House.
• 💳 All transactions are encrypted and handled by third-party payment processors. Velvet House does not store payment data.
• 📌 Velvet House reserves the right to block or ban any user who violates our policies or community guidelines.

By continuing to use the platform, you confirm that you have read and accepted these terms.

🔐 Privacy Policy

Velvet House is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your data.

• 📥 We collect minimal personal data: email address, nickname, and device information.
• 💳 Payment data is never stored on our servers. It is handled by secure third-party providers.
• 🔒 Your data is encrypted and protected. We do not sell or rent any personal data.
• 📬 You may receive platform-related emails only (notifications, account, legal changes).
• ❌ You can request deletion of your account and associated data at any time.
• 🌍 We comply with GDPR, CCPA, and international privacy standards.

For any question regarding privacy, contact us at support@velvethouseagency.com.

Velvet House is operated by Novalink Limited, Hong Kong. All rights reserved.